By using Cutznow ("the Platform," "we," "us"), you agree to these Terms. Cutznow is a technology marketplace connecting customers with independent barbers. We are not a barbershop, an employer of barbers, or a provider of grooming services; the service is performed entirely by the barber, at the barber's own skill and discretion. You must provide accurate account information, keep it up to date, and be at least 18 years old to use the Platform. Barbers who use Cutznow to find clients are independent, self-employed professionals — not employees, agents, partners, or representatives of Cutznow. Barbers set their own availability, hours, and pricing within the tools the Platform provides, choose which requests to accept or decline, and are solely responsible for the quality, safety, and manner of the haircut or service provided, as well as their own licensing, insurance, tools, hygiene practices, and compliance with local law. Cutznow does not train, supervise, direct, or control how a barber performs a service.
Limitation of liability: to the fullest extent permitted by law, Cutznow is not liable for the quality, outcome, or safety of any haircut or service performed by a barber, including but not limited to a bad haircut, skin irritation, cuts, allergic reactions, property damage, or personal injury arising from a service; is not liable for the conduct of any barber or customer, including but not limited to rudeness, harassment, theft, or any unlawful act occurring before, during, or after a booking; and is not liable for disputes between a customer and a barber over pricing, service quality, tardiness, cancellations, or no-shows beyond the deposit and fee mechanics described below. The Platform is provided "as is" without warranties of any kind, express or implied. Where liability cannot be fully excluded by law, Cutznow's total liability to you is limited to the amount you paid to the Platform (not to a barber) in the 3 months before the claim arose. Customers and barbers interact with each other at their own risk; reporting an issue through the app does not create liability on our part for the underlying incident.
Payments, deposits & refunds: some bookings require a deposit (e.g. $9) charged through the app to confirm the request, applied toward the total cost of the haircut. If a barber cancels a confirmed booking, the deposit is refunded in full; if a customer cancels after a barber has accepted, or fails to show up, the deposit is non-refundable. Cash payments made directly to a barber are between the customer and the barber; Cutznow does not process, hold, or guarantee cash transactions. Where in-app card payment is offered, funds are processed by a third-party payment processor and Cutznow does not store full card numbers.
Barber subscriptions: new barbers receive a 30-day free trial of Cutznow Membership; after the trial, membership is billed at $9.99/month until canceled, with no long-term contracts — barbers may cancel anytime, effective at the end of the current billing period, and canceling during the free trial results in no charge.
Conduct: you agree not to use the Platform unlawfully, harass or discriminate against another user, circumvent the Platform to avoid fees, provide false information about your identity, location, licensing, or availability, or attempt unauthorized access to another account or the Platform's systems.
Disputes between users: Cutznow provides in-app tools (ratings, reporting, deposit/no-show policies) to help resolve disagreements and may review reported incidents at its discretion, including removing reviews that violate our guidelines or suspending accounts, but is not obligated to mediate, investigate, or resolve every dispute; doing so does not make Cutznow a party to the underlying disagreement.
Suspension & termination: we may suspend or terminate any account that violates these Terms, receives credible reports of misconduct, or poses a risk to other users, at our discretion and without prior notice in serious cases.
Privacy: we collect account information (name, phone, email, and for barbers, shop address and payout details), location data used to match customers with nearby barbers, booking history, ratings and reviews, and payment information handled by our payment processor (we do not store full card numbers). We use this to operate the Platform, process payments and payouts, send booking-related notifications, and review reported disputes. We share only the minimum information needed for a booking to work and do not sell personal data to third parties. You can request access to, correction of, or deletion of your data by contacting us, subject to what we're required to retain for legal, safety, or financial record-keeping purposes.
Changes: we may update these Terms as the Platform evolves; material changes update the date above and, where appropriate, are announced in-app. Continued use after changes take effect means you accept the updated Terms.
Contact: questions about these Terms or your data can be sent to support@cutznow.com, or through Send a Message in the app's Help & Support screen. This document is a draft prepared for Cutznow's MVP and has not been reviewed by an attorney.